Frequently Asked Questions
Payments
How and when do I pay?
Payment is due at the start of services unless other arrangements have been made in advance. We will email you an invoice via Square before your service date where you can instantly pay online with a credit card. Alternatively, we also accept cash on the service start date.
How much does trash removal or donation drop-off cost?
For trash and dump runs, we charge a flat fee of $60 per haul, plus the actual landfill or dump fees, which are determined by the facility based on the weight of the items.
For donation drop-offs, we charge a flat fee of $30 per haul to transport and deliver items to a local donation center.
Estate Cleanout
What is included in the Estate Cleanout Assistance service?
Hands-on sorting, organizing, packing belongings, and coordinating donations, trash removal, and item disposition. We provide half-day, full-day or multi-day help.
Do you haul away trash or large items?
We do for a fee plus disposal costs (if any), or we will coordinate additional disposal and donation options. Hauling fees, dump fees, and third-party services are billed separately if needed.
Can you help decide what to keep, donate, or discard?
Yes of course! We assist with sorting items and organizing belongings according to your preferences.
Can additional time be added?
Yes. Additional 4 hour blocks may be added at anytime.
Estate Sale Setup
What does the setup fee include?
Our setup fee includes sorting, pricing, staging, advertising, signage, and organizing merchandise to prepare for the sale.
Do you conduct the sale itself?
No. We handle the complete prep & setup for the estate sale — that way, you can keep 100% of the profits. If you need us on the sale date(s), we can be there for an hourly rate to help with whatever you need.
Can you help with leftover items after the sale?
Yes. We can coordinate donation, cleanout, or additional selling services.
Decluttering Service
What is included in your decluttering service?
We provide hands-on help decluttering and organizing spaces, sorting items to keep, donate, sell, or discard, and coordinating donations and trash removal. Our goal is to help simplify your home and make the process less overwhelming.
Do you work with severe clutter or hoarding situations?
Yes. We have experience helping everyone from people with mild clutter to those dealing with years of accumulated belongings. We provide compassionate, judgment-free assistance and work at your pace.
Will you make me throw things away?
No. You remain in control of all decisions. We help guide the process and provide recommendations, but you always decide what stays, what goes, and what gets donated or sold.
Can you help organize just one room?
Absolutely. Whether you need help with a single closet, garage, or an entire home, we can tailor our services to fit your needs.
Can items be donated or sold instead of thrown away?
Yes. We help coordinate donations and can identify items that may have resale value. We also offer selling services for items you would like to turn into cash.
Selling Service
How does your selling service work?
We photograph items, research values, create listings, answer buyer questions, and coordinate pickups. We do the work so you don’t have to.
What is your commission?
We charge a 30% commission on the final selling price of items sold. There are no upfront fees for our selling services.
Where do you sell items?
We mainly sell locally through Facebook Marketplace. In some circumstances we will sell on Ebay depending on item’s weight, size, etc.
What kinds of items do you sell?
We commonly sell furniture, collectibles, tools, electronics, household goods, décor, antiques, and other items with resale value.
Do you guarantee items will sell?
No. Market demand and pricing affect how quickly items sell, but we strive to price and present items to give them the best chance of selling.
Who receives payment from the buyer?
It depends on your preferences and the specific situation. If you don’t want to deal with meeting buyers, coordinating pickups, or you don’t live near the property, we can handle the entire process for you. In that case, we collect payment from buyers and provide you with weekly payouts equal to 70% of the proceeds while retaining our 30% commission. Alternatively, buyers can pay you directly, and our 30% commission for all items sold is simply due each week.
When you sell my items, how do I keep track of what has sold and when do I pay your commission?
Transparency is important to us. Clients receive access to a live, shareable spreadsheet that tracks every item we are selling, including descriptions, asking prices, where each item is listed, and its current status. As items sell, the spreadsheet is updated so you can monitor progress at any time. Commission payments are settled weekly, based only on items that sold during the previous week, and the process continues until all items have been sold or removed from the inventory.
Packing & Unpacking Service
What does the service include?
If moving, we carefully pack belongings for moving or storage, label boxes, unpack items. If you need unpacking, we empty boxes and help organize contents in your new space.
Are packing supplies included?
No. Boxes, tape, bubble wrap, and other packing materials are billed separately.
Is there a minimum number of hours?
Please contact us for current minimum service requirements and availability.
Can you pack fragile or valuable items?
Yes. We take extra care with delicate items and can discuss special packing requirements beforehand.
Do you move furniture or provide transportation?
No. This service focuses on packing or unpacking. Moving trucks and transportation services are not included.
General Questions
How far in advance should I schedule?
We recommend scheduling as early as possible, especially for estate sales and larger projects.
What areas do you serve?
We currently only offer our services to properties located in Payson, Arizona
